Is there a money-back guarantee?

We will refund your payment if you're cancelling your service for the following reasons:

  • You experienced downtime caused by our servers or network
  • You are not happy with the speed or performance of the VPS
  • Lack of timely response for urgent tickets
  • Any other problem which we are responsible for

We do not provide a refund if you're cancelling for reasons like:

  • Downtime caused by your lack of technical knowledge
  • Technical problems that have not been brought to our attention
  • Your service is cancelled due to a violation of our ToS

If you would like to request a refund, please open a ticket by clicking here. Please provide the reason you're requesting the refund and any supporting documentation like emails, ticket IDs, etc...

 

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